Clinic Operations Manager

Key Responsibilities

Oversee all daily clinic operations including reception / front desk, appointment scheduling, patient registration, billing, insurance, and facility maintenance.

Develop and maintain Standard Operating Procedures (SOPs) for workflows, safety, and infection control.

Ensure compliance with Ministry of Public Health regulations, data protection, and occupational health & safety.

Monitor operational performance indicators such as patient flow, wait times, staff productivity, and cost control.

Manage KPIs for patient satisfaction, throughput, staffing, and financial efficiency.

Oversee clinic operational budgets and vendor contracts.

Supervise administrative and support staff; coordinate schedules and performance evaluations.

Maintain a clean, safe, and efficient clinic environment while enhancing patient experience.

Liaise with vendors, regulators, and service providers.

Address patient concerns and implement corrective action.

Coordinate with clinical leadership on service delivery and quality improvement.

Oversee facility and equipment maintenance programs.

Drive process optimization, digital transformation, and service excellence initiatives.

Maintain strong relationships with vendors, regulators, and accreditation bodies.

Requirements / Qualifications Education

Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field (required).

Master’s degree (MBA, MHA) is preferred.

Experience

4–6 years of clinic or healthcare operations experience, preferably in the Qatar or GCC.

Supervisory experience and understanding of healthcare workflows and vendor management.

Skills / Competencies

Strategic leadership, organizational and problem solving skills.

Excellent communication, interpersonal skills and customer service orientation.

Knowledge of clinic software, EMR systems, and Microsoft Office.

English fluency; Arabic is an advantage.

In‑depth understanding of Qatar healthcare regulations and accreditation standards.

Strong financial management and operational planning abilities.

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