Team Leader

Ensures Service Advisors with the most suitable skills are working on developing excellent Customer relationships To assign and monitor service revenue targets to their Service Advisor Develops and identifies Customer Advisor training requirements Ensures Customer concern is clearly defined by all customer facing staff Coordinate with parts department to ensure the Customers are fully aware of the Parts status Develops a strong working relationship with the workshop managers and team leaders to ensure all the customers instructions are being followed Performs periodic checks to ensure all customer facing staff are following the instructions requested by the customers Ensures that all invoicing is done correctly and to the highest standards Ensures that all the paper work being generated is up to the highest standards Ensures that the standards requested by Nissan are followed and ready for outside audit at any time Maintains the coverage of staff required to best serve the customers requirements Ensures that the reception housekeeping is maintained Ensure that the storage of filling is maintained r