IT Service Assurance Coordinator

Job Description

Company : VINIRMA Consulting Pvt. Ltd. Country : QatarDescription : VINIRMA Consulting is currently looking for IT Service Assurance Coordinator (NOC Engineer) for one of its clients which is a Business Consulting, IT Solutions and Services Company in Qatar with the following skill set and terms and conditions. Skills & Experience

• 3+ years’ experience providing direct support to IT business application and related infrastructure teams in a complex multi-platform operating environment preferred.
• 1+ years Major Incident Management experience required.
• 1+ years’ experience with ITIL Service Management concepts required.
• Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience required.
• Experience in Service Management ITSM – Incident & Problem required.
• Bachelor's degree in Computer Science or Management Information Systems or equivalent work experience preferred.
• Strong IT systems troubleshooting analysis abilities.
• Banking and / or Financial Services industry experience preferred.
• Experience facilitating conflict resolution.
• Broad experience using a variety of monitoring and ticket management tools (ServiceNow or BMC Remedy experience a plus).
• ITIL Foundation and Intermediate certifications as a plus.
• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• Attention to detail and multitasking ability.
• As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
• The NOC is a fast-paced environment, critical thinking is essential.