Software Engineer

We are seeking a Software Engineer to join our team and play a critical role in maintaining and improving the user experience of our digital platforms This role is responsible for analyzing troubleshooting and resolving support tickets and incidents related to our applications The ideal candidate will have handson experience in frontend development SQLbased diagnostics and technical support processes along with a strong understanding of web analytics and agile workflows Key Responsibilities Monitor prioritize and resolve software support tickets via Jira or similar systems Troubleshoot and debug issues across frontend React js Blazor and backend systems C NET SQL Collaborate with developers QA and product teams to reproduce diagnose and fix bugs Utilize SQL queries to investigate datarelated issues and implement DBCRs Leverage tools like Google Analytics to understand user behavior and identify root causes Perform Excelbased analysis for reporting ticket triaging and internal data validation Write and maintain internal documentation and knowledge base articles Participate in agile sprint ceremonies and contribute to continuous improvement of the support process Provide feedback to the development team on recurring issues feature gaps and customer pain points Desired Skills Experience 2 years of handson experience in software development Proficient in React js JavaScript TypeScript and MS Blazor for frontend support and diagnostics Strong working knowledge of C and NET framework Intermediate to advanced SQL skills writing queries debugging database issues strong in Google Analytics for event tracking and analysis Excellent Excel skills formulas pivot tables data cleansing Experience working with Jira or similar ticket management tools Solid understanding of Agile methodologies and sprintbased workflows Strong analytical thinking and problemsolving ability Excellent communication and crossfunctional collaboration skills Preferred Qualifications Background in software development or computer science Experience working with logging and monitoring tools e g Kibana Application Insights Exposure to RESTful APIs and networklevel debugging Familiarity with DevOps pipelines and release management is a plus