Beauty Advisor – Watsons – Qatar
Join to apply for the Beauty Advisor | Retail | Watsons | Qatar role at Al-Futtaim
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Job Requisition ID : Overview of The Role
The Beauty Advisor is a pivotal sales role within the Watsons retail division, focused on delivering exceptional service to customers while driving sales through expert product knowledge and engaging sales techniques. Success in this position is measured through various key performance indicators, such as sales achievements and customer satisfaction scores, and requires a thorough understanding of market trends and customer needs.
What You Will Do
Sales and Customer Engagement
- Recommend appropriate products and provide information highlighting the Features, Advantages, and Benefits to the customers.
- Assist customers in locating, selecting, and purchasing desired products based on preferred brand, variant, and color.
- Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV).
- Attend to all customer queries and needs with a courteous and friendly approach.
- Resolve customer complaints guided by set customer service standards and within scope of control.
Merchandising and Store Management
Ensure products on display are replenished as needed with complete shelf tag price, and price tags.Maintain cleanliness and orderliness of the assigned area.Monitor and update reports on product shelf life, availability, and stock levels.Timely display all products following set planograms and guidelines for a specified duration.Prepare and set up store promotions using marketing collaterals to effectively communicate store promotions.Compliance and Reporting
Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferage.Weekly monitor price changes and update price tags as needed.Strictly comply with set company policies and procedures, especially regarding attendance, punctuality, and grooming standards.Monitor financial dimensions such as P&L, UPT, ATV, SOP, SPSQFT, Audit, Compliance, and Shrinkage.Participate and implement agreed EES action plans.Required Skills To Be Successful
Good knowledge of the fashion / beauty industry and trends.Effective retail operational skills, including stock management and visual merchandising.Strong computer skills for system operations and reporting.Empathy and customer service orientation with a focus on results.What Qualifies You For The Role
High School diploma or equivalent preferred; degree not essential.Minimum of 2 to 4 years of experience in retail, specifically focusing on the beauty or fashion sector.Good knowledge of the fashion and beauty industry, including current trends.Proven skills in retail operations, including stock management, visual merchandising, systems, and cash handling.Strong customer service orientation with excellent relationship-building skills.Demonstrable leadership and problem-solving capabilities.Proactive with a good team spirit and ability to take initiatives.Integrity and trust in dealing with ambiguity.Seniority Level
Not Applicable
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries : Retail
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