Senior Smart Services & Innovation Manager, Qatar

Linum Consult’s client operates out of the Middle East. Due to continued growth, they are currently seeking a Senior Smart Services and Innovation Manager with strong experience in the transport sector, to join their team in Qatar.

RESPONSIBILITIES

• Delivering an industry-leading customer experience that transforms travel across all journeys and achieving a new benchmark in customer service and operational excellence
• Providing strategic direction, planning, and managing the development and implementation of policies, procedures, and work instructions for Smart Services and Innovation
• Defining the Smart Services vision and its strategy, processes and roadmap, playing an important role in the design and implementation of the Customer Services and Sales & Marketing strategies, focusing on innovation
• Preparing and monitoring the Smart Services unit dashboard and Key Performance Indicators
• Preparing and conducting the technical part of the tendering process for the smart services vendor selection
• Liaising with and monitoring the Smart Services contractor for the design, build, and operational phases
• Leading the implementation of the Innovation Management Process
• Chairing an innovation forum, monitoring the ideas generated and selected, and preparing business cases

PROFILE