Hostess Restaurant

Responsibilities

• Ensure proper collection of guest preferences, communicate to the team and guest relations department
• Strive to build food & beverage data base for the restaurant by collecting business card from all dinners
• Acknowledge guest all the time however busy or not and anticipate their needs.
• Be present at the restaurant / outlet entrance and ensure proper grooming all times.
• Welcome guest with a smile, reconfirm reservation and seating, escort guest to the table as required.
• Offer menus, advise guest on non available items, take orders and communicate any special request.
• Maintain complete knowledge of all products sold in the restaurant.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain complete knowledge and comply with all departmental policies / service procedures.
• Maintain knowledge of special items in each Special event.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Check and ensure that all sales counters / show case are full and in good condition according to Gourmet shop procedures.
• Complete opening side duties :
• Micros and manuals checks procedures
• VIPs in the restaurant
• Monitor and maintain cleanliness of area.
• Refill non-alcoholic beverages according to procedures.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy, whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with Restaurant services / features and local attractions / activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation and organization of all service areas following procedures laid down in departmental manual.
• Complete closing duties as assigned :
• Properly store all reusable goods.
• Restock items for next service.
• Transport all dirty linen to Laundry.
• Secure all supplies at shift end.
• Leave duty after reporting to supervisor.
• Answer outlet phone within 3-rings, using correct verbiage as per telephone etiquette.
• Monitor guests comments / feedback record and pass on to Restaurant Manager.
• Maintain reservations book and keep clean and organized at all times.
• Successful completion of the training / certification process.

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