Tech Support Engineer L1

Requirements Experience with Windows 10 11 and MAC OSAvailability for afterhours telephone support Ensure all tickets are closed within Customer s internal approved SLAInstall Configure and Troubleshoot all hardware Software and network printers Assist maintain Wired LAN and Wireless networks Manage Microsoft System Center Configuration Manager SCCM Manage Microsoft Intune Application Packaging Deployment of Windows Operating System and applications Responsible to coordinate with other entities for setting up the virtual meetingsEvaluate and understand new products for training purposes Provide support guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers Ability to maintain excellent Customers service report Any other duties which may from time to time be requested by Technical Support Manager or Management Hardware skills with Dell Technologies Client hardware Laptops Desktop and Workstations