Customer Relationship Management Executive

Responsibilities

• Ensure all data entered into the database system is accurate, complete, and up to date.
• Regularly update customer information and maintain data integrity.
• Contact customers and companies as required for follow-ups and verification.
• Update the DMS and project tracking sheet on a daily basis.
• Create, update, and monitor all data through Kerridge (CRM), LMS, LMT, and other related systems.
• Monitor and respond to customer inquiries received through various channels (website, social media, landline, etc.).
• Track and review daily customer satisfaction surveys to ensure high service quality.
• Prepare and share a daily Digital Leads Report .
• Maintain a detailed record of press communication activities.
• Prepare and submit a Monthly Digital Monitoring Report .
• Attend to customer interactions (inbound and outbound), addressing inquiries, issues, and complaints promptly.
• Ensure all complaints are properly logged in the system, followed up on, and customers are updated until resolution- maintaining a high level of customer satisfaction.
• Guide and educate customers on the appropriate service channels to enhance convenience and efficiency.
• Handle an average of 100 customer calls per day.

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