Room Service Sales agent

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.

Job Description

Job Purpose

The Order Taker is responsible for receiving guest or customer orders accurately and efficiently via phone or in person, inputting them into the system, and ensuring timely communication with the kitchen and service teams. The goal is to provide a smooth, professional service experience that meets or exceeds guest expectations.

Key Responsibilities

Answer incoming calls promptly and courteously following company service standards.

Accurately take and record food, beverage, or service orders using the designated system.

Provide detailed information about menu items, promotions, and specials when requested.

Confirm order accuracy with guests and repeat back for confirmation.

Coordinate with kitchen and service teams to ensure timely preparation and delivery.

Handle guest inquiries, special requests, or complaints in a professional and efficient manner.

Monitor the status of orders and follow up as necessary to ensure guest satisfaction.

Maintain a clean and organized work area, including any order-taking equipment.

Adhere to hygiene, safety, and grooming standards.

Perform administrative or support duties as needed

Qualifications

High school diploma or equivalent; hospitality or communication-related training is a plus.

Previous experience in a similar role or customer service environment preferred.

Excellent verbal communication skills

Proficient in using point-of-sale (POS) or order entry systems.

Strong attention to detail and accuracy.

Positive attitude and strong interpersonal skills.

Ability to remain calm and professional in high‑pressure situations.

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