Talent.com
This job offer is not available in your country.
Relocate to Malta Service Delivery Manager (Consulting / Big 4)

Relocate to Malta Service Delivery Manager (Consulting / Big 4)

Black Pen RecruitmentDoha, Doha Municipality, Qatar
30+ days ago
Job description

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Work Place : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager / director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
  • Microsoft Business Solutions Overview

    Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

    This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

    #Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

    Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

    Create a job alert for this search

    Relocate to Malta Service Delivery Manager (Consulting/Big 4) • Doha, Doha Municipality, Qatar

    Related jobs
    • Promoted
    Relocate to Malta Service Delivery Manager (Consulting / Big4)

    Relocate to Malta Service Delivery Manager (Consulting / Big4)

    Black Pen RecruitmentDoha, Ad-Dawhah, Qatar
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations. They provide their clients with the abi...Show moreLast updated: 30+ days ago
    • Promoted
    Project Handover Manager (sports project)

    Project Handover Manager (sports project)

    AtkinsRéalisDoha, Doha, Qatar
    AtkinsRealis are looking for a.Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to eng...Show moreLast updated: 7 days ago
    • Promoted
    Senior Roads & Traffic Engineer

    Senior Roads & Traffic Engineer

    AtkinsRéalisAl Rayyan, Al Rayyan, Qatar
    Senior Roads & Traffic Engineer,.Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to e...Show moreLast updated: 7 days ago
    • Promoted
    TERMINAL OPERATIONS SUPERVISOR

    TERMINAL OPERATIONS SUPERVISOR

    Qatar EnergyAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Supervise day-to-day operations on the container terminal and vessels, ensuring efficient handling and movement of containers. Coordinate with Contractor staff and oversee yard and vessel activities...Show moreLast updated: 30+ days ago
    • Promoted
    Sr. Project Engineer Marine M / F

    Sr. Project Engineer Marine M / F

    SPIE Global Services EnergyAl Wakra, Al Wakra, Qatar
    We currently have an opportunity within SPIE Global Services Energy, Qatar for a.Senior Project Engineer - Marine.This role supports the Head of Section in managing marine engineering activities re...Show moreLast updated: 13 days ago
    • Promoted
    Project Manager (Project Delivery)(Relocate to Malta / Big 4)

    Project Manager (Project Delivery)(Relocate to Malta / Big 4)

    Black Pen RecruitmentDoha, Qatar
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show moreLast updated: 30+ days ago
    • Promoted
    Offshore Installation Manager (OESS)

    Offshore Installation Manager (OESS)

    Qatar Energy LNGAl Wakra, Al Wakra, Qatar
    QatarEnergy LNG is committed to nurturing and empowering its most valuable resource : its people.As a global leader in the LNG industry, QatarEnergy LNG offers a dynamic and inclusive work environme...Show moreLast updated: 30+ days ago
    • Promoted
    Fresh Qatari Graduate Opportunities - Electrical Engineering

    Fresh Qatari Graduate Opportunities - Electrical Engineering

    Qatar Energy LNGAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    The purpose of our National Graduate Development Program (NGDP) is to provide a framework of standards and effective guidelines for a competence-based training and development program, that will gu...Show moreLast updated: 30+ days ago
    • Promoted
    CARGO HANDLING FOREMAN

    CARGO HANDLING FOREMAN

    Qatar EnergyAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Oversee the activities of the service providers performing jetty and stevedoring activities, including discharging of cargo. Allocate port equipment and collate cargo & vessel documentation to facil...Show moreLast updated: 30+ days ago
    • Promoted
    PORT EXPANSION COORDINATOR (PORT OPS)

    PORT EXPANSION COORDINATOR (PORT OPS)

    Qatar EnergyAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Provide operational technical expertise for the expansion of Ras Laffan Port infrastructure to meet North Field development projects requirements. Minimum 15 years' experience in port development, p...Show moreLast updated: 30+ days ago
    • Promoted
    Fresh Qatari Graduate Opportunities - Mechanical Engineering

    Fresh Qatari Graduate Opportunities - Mechanical Engineering

    Qatar Energy LNGAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    The purpose of our National Graduate Development Program (NGDP) is to provide a framework of standards and effective guidelines for a competence-based training and development program, that will gu...Show moreLast updated: 30+ days ago
    • Promoted
    OPERATIONS MAINTENANCE COORDINATOR

    OPERATIONS MAINTENANCE COORDINATOR

    Qatar EnergyAl Wakra, Al Wakra, Qatar
    Coordinates, interfaces, and oversees all maintenance and project activities in the assigned units.Acts as the focal point for Operations, ensuring optimal allocation of resources based on Terminal...Show moreLast updated: 30+ days ago
    • Promoted
    MARINE PILOT

    MARINE PILOT

    Qatar EnergyAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Provide marine pilotage to all types of vessels calling at QatarEnergy Operated Ports.Marine pilotage includes approaches channels navigation, harbour movements and offshore Single Point Mooring (S...Show moreLast updated: 30+ days ago
    • Promoted
    SHIP QA OFFICER

    SHIP QA OFFICER

    Qatar EnergyAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Review, assess and decide whether vessels in the lower risk categories nominated by the business to load / discharge products in any of the Qatari Marine facilities represent an acceptable risk prof...Show moreLast updated: 13 days ago
    • Promoted
    • New!
    Service Delivery Manager

    Service Delivery Manager

    ThalesQatar
    Thales people architect solutions that enable twothirds of planes to take off and land safely.We create inflight entertainment systems that engross 50 million fliers every year and we develop the a...Show moreLast updated: 20 hours ago
    • Promoted
    Relocate to Malta Service Delivery Manager (Consulting / Big4)

    Relocate to Malta Service Delivery Manager (Consulting / Big4)

    Black Pen RecruitmentDoha, Doha Municipality, Qatar
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show moreLast updated: 30+ days ago
    • Promoted
    PORT REGULATIONS OFFICER

    PORT REGULATIONS OFFICER

    Qatar EnergyAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Enforces all applicable International Maritime Conventions, Laws and Guidelines; National Laws; QP Rules and Port Regulations so as to maintain the highest operational standards in port operations ...Show moreLast updated: 30+ days ago
    • Promoted
    HEAD, CONTAINER TERMINAL

    HEAD, CONTAINER TERMINAL

    Qatar EnergyAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Responsible for overseeing the day-to-day operations at the Laffan Container Terminal (LCT) ensuring the efficient handling, movement, and storage of containers in RLC Port.Manage Contractor person...Show moreLast updated: 30+ days ago