Technical Support Specialist

Premium Solutions Consultancy is hiring a Technical Support Specialist for a leading client in the IT industry in Qatar. The selected candidate will provide comprehensive technical support for vending machines, kiosks, and related systems, ensuring optimal functionality and customer satisfaction.

Key Responsibilities

Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity.

Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software.

Deploy software updates, firmware upgrades, and patches for vending machine operating systems.

Diagnose and resolve hardware and software issues affecting vending machine performance, such as payment failures, mechanical malfunctions, and network connectivity problems.

Provide end-user support to customers and operators, including system diagnostics and operational guidance.

Ensure secure configuration and compliance of vending machine systems with company standards.

Requirements Education

Degree or certification in Computer Science, IT, Electronics, or a related technical field is preferred.

Experience

3-5 years of experience in managing vending machines, kiosks, or similar systems, particularly in the electronic payments or fintech solutions sector.

Prior experience in the GCC market is an advantage.

Skills & Attributes

Strong troubleshooting and diagnostic skills for hardware and software issues.

Familiarity with embedded systems, networks, and vending technologies.

Excellent communication and customer support skills.

Ability to work independently and meet technical challenges efficiently.

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