Customer Service Agent (Qatari & children of Qatari mother)

Customer Service Agent (Qatari & children of Qatari mother) Job Summary

To deliver day‑to‑day customer‑facing activities within branch for existing and new customers, in order to provide high quality of customer service to add value for the business.

Key Accountabilities

Meet and build rapport with CBQ branch customers, to ensure customer satisfaction and open business opportunities for the bank.

Advise customers on all aspects of CBQ products and services, in order to generate sales opportunity for the bank.

Execute branch initiatives by promoting and educating customers to use alternative banking channels (ATMs, POS, Call Centre, SMS, IVR, Bank Direct, etc.) to drive profitability and optimize services.

Other Accountabilities

Assist customer in completing required formalities as per customer’s need and CBQ requirements, preparing and forwarding them for further processing.

Conduct follow‑up and monitoring for customer application with regard to established guidelines and service standards, to ensure requests are processed in a timely manner.

Education

Bachelor’s Degree in a business‑related major

Seniority Level : Entry level

Employment Type : Full‑time

Job Function : Other

Industry : Banking

Referrals increase your chances of interviewing at Commercial Bank by 2x

Get notified about new Customer Service Representative jobs in Doha, Qatar.

#J-18808-Ljbffr