Receptionist

What are we looking for Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow :

Previous experience in a customer-focused industry

Completed high school certificate or equivalent

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Previous experience in cash handling

What will it be like to work for Hilton Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.

What will I be doing As Receptionist you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards :

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests including check in / out and complete audit procedures as required

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses when required and assist with the Night Teams training and development efforts

Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy

Comply with hotel security fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments as necessary

EOE / AA / Disabled / Veterans

Key Skills

Multi-line Phone Systems

Customer Service

Computer Skills

QuickBooks

Medical office experience

Office Experience

10 Key Calculator

Dental Office Experience

Front Desk

Administrative Experience

Medical Receptionist

Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : #J-18808-Ljbffr