Senior Specialist, Digital Solutions & CX Design

Senior Specialist, Digital Solutions & CX Design

The Senior Specialist, Digital Solutions & CX Design will be responsible to design user-centric digital solutions and customer experiences (CX) that meet QF’s strategic objectives ensuring that digital services are intuitive, scalable, and aligned with enterprise architecture.

Key Result Areas :

• Deliver user journeys, prototypes, and solution designs that prioritise simplicity, accessibility, and scalability.
• Ensure that all digital solutions reflect business requirements and QF strategic priorities.
• Establish and apply design standards, usability principles, and accessibility guidelines.
• Work closely with business analysts, project managers, and technical teams to embed user-centric design in delivery.
• Identify opportunities to improve the user experience using emerging digital design methods and tools.
• Translate business and user requirements into digital solution designs and user experience flows.
• Produce wireframes, mock‑ups, and prototypes to support solution validation and stakeholder engagement.
• Conduct usability testing and refine designs based on user feedback and analytics.
• Ensure solutions are designed for accessibility, scalability, and cross‑platform compatibility.
• Document design specifications for handover to development teams.
• Work with enterprise architects to ensure alignment with QF’s digital standards and frameworks.
• Promote design thinking and CX best practices within QFIT and across QF entities.
• Contribute to lessons learned and improvement of digital delivery processes.
• Other reasonable tasks as assigned by Supervisor

Qualifications

Seniority Level

Employment Type

Job Function

Industries

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