Job Number , Job Category Spa, Location JW Marriott Marquis City Center Doha, Conference Centre Street, West Bay, Doha, Qatar, Schedule Full Time, Position Type Management
Job Summary
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Candidate Profile
Education and Experience
- Option 1 : 2‑year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
- Option 2 : 4‑year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
Core Work Activities
Managing Spa Sales and Marketing Strategy
Identifies and recommends new products and product enhancements to remain competitive in the market.Creates and coordinates special services for groups, including group gifting programs, group amenities, group turndown gifts, letters and invitations, and negotiates spa contract addendums.Develops and manages spa promotions including gifting programs, gift with purchase, co‑op marketing efforts and holiday events.Ensures spa services are included in all property‑related marketing and advertising.Managing Spa Operations and Budgets
Selects vendors for spa retail operations and manages contract agreements.Oversees retail product research, selection and purchasing, and product display.Manages supply inventories and purchasing control, including uniforms.Monitors the spa’s actual and projected sales to ensure revenue goals are met or exceeded.Maintains cleanliness of spa and related areas and equipment.Managing Spa Revenue Management Strategy
Monitors and manages the payroll function.Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.Providing and Ensuring Exceptional Customer Service
Investigates reports and follows up on guest incidents.Ensures corrective measures are implemented to prevent recurrence.Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.Empowers employees to provide excellent customer service.Establishes guidelines so employees understand expectations and parameters.Observes service behaviors of employees and provides feedback to individuals and / or managers.Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.Shares findings with employees to develop appropriate corrective action and ensures continuous improvement.Incorporates guest satisfaction into departmental meetings with a focus on continuous improvement.Strives to improve service performance.Conducting Human Resources Activities
Interviews and hires management and hourly employees with the appropriate skills.Communicates performance expectations according to job descriptions for each position and monitors progress.Administers the performance appraisal process for direct report managers.Develops business goals and creates appropriate development plans.Assists employees based on their strengths, development needs, career aspirations and abilities.Establishes open, collaborative relationships with employees.Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results.Ensures employees are treated fairly and equitably.Strives to improve employee retention.Brings issues to Human Resources as necessary.Manages employee progressive discipline procedures.Ensures property policing is administered fairly and consistently.Ensures disciplinary procedures and documentation are completed according to SOPs and LSOPs and supports the peer review process.Ensures regular communication occurs to create awareness of business objectives and communicate expectations.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. William Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co‑workers, with opportunities for training, development, recognition and a place where you can pursue your passions in a luxury environment with a focus on holistic well‑being.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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