Guest Service Associate

Primary Duties & responsibilities include but not limited to :

Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

Responsible to train all employees on the service standards and any other service enhancement measure.

Over all responsibility of staff grooming and personal appearance maintenance

Coordinate with the Restaurant Manager to overcome cultural difficulties encountered by customers.

Identify prospective customers and compile information on competitive products.

Meet, greet upon arrival and departure, and seat VIPs. Make courtesy visits to tables

Assist the restaurant manager in the proper organization and running of the restaurant.

To manage and oversee an effective guest reservation process

Assist employees and guests by handling guest feedback, both written and verbal and include investigation into guest complaints

Help clients to feel assured that their concerns have been heard and communicating with them by phone, email and in person, to give them feedback on how it was resolved.

Analyzes customer’s feedback, information and make strategies to improve the quality of the service provided.

Supervising the floor to ensure that all standards are met through all guest’s interactions

Coordinating with the Restaurant Manager and Chef in charge to maintain a wow experience across the restaurant including FOH, BOH and delivery operations.

Organize and conduct pre-shift briefings communicating pertinent information to the staff

Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information

Solicit feedback from guests concerning the service and food

Ensure all safety and security policies and procedures are followed within the restaurant.

Perform all assigned duties as assigned by managers

Skills

Teamwork and leadership

Problem Solving & Decision Making

Strong communications skills

Patience, positive attitude and foresight

Solid restaurant operations understanding

Ability to work well under pressure

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