EN - Reservation Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Responsibilities

Consistently offer exceptional friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through upselling

Recommend property facilities and assist guests with information and special requests

Book room reservation requests, enter rooming lists and update accurate information in the system

Qualifications

PMS Opera Cloud knowledge

Excellent communication skills in English and Arabic languages is preferred

Previous customer related and reservation experience an asset

Must possess outstanding guest services skills

Computer literate

Additional Information Your team and working environment :

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fast-paced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

Life is a journey. Live It well.

Employment Details Remote Work : No

Employment Type : Fulltime

Vacancy : 1

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