Hybrid Partnership Specialist (Field & Phone) – 3-Month Fixed-Term Contract (Renewable)

Contract Type : Fixed-term –

3 months , with the

possibility of renewal

based on performance and program needs Work Mode :

Hybrid (Field visits + Phone / Teams communication) Location :

Across Qatar Reporting to :

Project Lead – Retiree Discounts Program Position Summary

This is a dynamic B2B partnerships role that combines fieldwork with remote outreach to source, upgrade, and activate merchant offers for a targeted benefits program. The role involves managing the full partnership lifecycle — from initial outreach and negotiation through to training, go-live readiness, and early-stage support. The goal is to deliver enhanced offers with stronger discounts and value-adds, while ensuring smooth technical and operational onboarding of merchants. Contract Details

Duration : Fixed-term

3-month contract

Extension :

Renewable , subject to performance and program requirements

Key Responsibilities

A. Merchant Pipeline & Outreach

Prioritize merchants by tier and location to plan effective field visits

Execute a structured 3-step outreach process (email / WhatsApp → phone → Teams or in-person meetings)

Maintain clear and up-to-date records of all communications and status updates in CRM

B. Negotiation & Offer Enhancement

Present standard discount tiers and negotiate better terms and value-adds

Secure bilingual (Arabic / English) agreements with minimal revisions

Handle objections while maintaining value for end beneficiaries

Define and finalize redemption methods : QR codes (default), vouchers, or POS / API where applicable

C. Content Collection & Handover

Collect and submit all required merchant content (logos, photos, branch details, bilingual descriptions)

Ensure complete documentation is submitted same-day and any gaps are resolved within 48 hours

D. Training & Enablement

Conduct remote or on-site training sessions with at least two merchant staff (e.g., manager + backup)

Provide clear guidance on system usage, redemption flow, and escalation processes

Deliver training materials and recordings in both Arabic and English

E. Go-Live Preparation

Confirm brand-compliant promotional assets are correctly placed in-store and online

Verify all branches are mapped accurately and photographed for documentation

F. Activation, Testing & Hypercare

Run test redemptions and ensure a successful first real transaction within 7 days of go-live

Offer daily check-ins during the first operational week to stabilize performance

G. Reporting & Documentation

Maintain accurate records of activities, progress, and merchant performance

Submit weekly updates covering KPIs, merchant status, issues, and timelines

H. Collaboration

Coordinate with relevant internal teams for content publishing, legal sign-off, and technical support

Escalate issues promptly with clear documentation

Key Performance Indicators (KPIs)

Improved discount rates compared to baseline

Percentage of merchants meeting required discount tiers

Inclusion of value-added benefits in a set percentage of signed offers

Timely merchant activation and training

Clean and complete data submissions

Merchant go-live and redemptions within defined SLAs

(Exact target metrics to be shared during onboarding.) Candidate Profile

Experience

Minimum 5 years in B2B sales, partnerships, or merchant onboarding

Field experience in retail, SME, or commercial environments is highly valued

Training, onboarding, or enablement experience is a strong plus

Skills

Negotiation and stakeholder management

Arabic copywriting and bilingual communication

Organized, detail-oriented, and process-driven

Comfortable with CRM tools, documentation, and reporting

Languages

Arabic : Fluent (required)

English :

Proficient for professional communication

Other Requirements

Valid Qatari driving license and access to a personal vehicle

High integrity and adherence to data and compliance standards

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