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Senior Application Engineer

Senior Application Engineer

Fusion Outsourcing and ServicesDoha, Ad-Dawhah, Qatar
22 days ago
Job description

Accountabilities

  • Serve as the primary liaison between the DBS team and designated business lines, maintaining professional and collaborative relationships.
  • Coordinate service requests from the business and ensure timely, effective responses.
  • Manage and maintain the applications and systems portfolio across designated business areas, ensuring high availability and minimal downtime.
  • Identify business needs and lead the implementation of effective, value-adding digital solutions aligned with enterprise architecture principles.

Key Activities

  • Act as the main point of contact for a suite of services and independently manage associated applications to maintain optimal service levels.
  • Provide day-to-day support for three Surface departments : Engineering & Construction (E&C), CPD, and MP.
  • Manage and optimize the Surface Solutions portfolio across multiple business lines.
  • Collaborate closely with business focal points to ensure high user satisfaction.
  • Deliver Level 3 support and technical expertise for business-critical applications.
  • Coordinate with external vendors for application support, maintenance, and service improvements.
  • Supervise developers and consultants involved in upgrades and ongoing support.
  • Oversee contracts and license management for applications used by the business line.
  • Provide expert advice to end users, business stakeholders, and internal teams based on deep technical knowledge.
  • Maintain detailed documentation, including interface designs, service matrices, service catalogues, standard operating procedures, etc.
  • Act as Technical Lead on projects related to the Surface domain.
  • Monitor application performance, availability, and usage, and generate reports for analysis and optimization.
  • Ensure all activities align with internal policies, standards, and quality expectations.
  • Implement cost-efficient solutions that meet business requirements and follow DBS best practices.
  • Collaborate with internal DBS architecture teams to define and validate technical designs for new solutions.
  • Guide business stakeholders to align with DBS strategy and maintain system coherence.
  • Capture business demand and manage it from initiation through to successful execution.
  • Collect and analyze feedback from end-users ("voice of the customer") to drive continuous improvement.
  • Act as Product Subject Matter Expert (SME) for digital use cases in the designated business line.

    • Qualifications & Experience

    Education : Bachelor's Degree in Computer Science, Information Systems, or a related engineering field.

    Professional Experience :

    Minimum 15 years of experience in IS / IT, with strong exposure to enterprise environments.

    At least 10 years of hands-on experience in application implementation and maintenance.

    Minimum 5 years of experience supporting various corporate business functions.

    Proven expertise in technical domains such as :

  • Application development
  • Solutions integration
  • Databases
  • Web and cloud technologies

    • Skills and Competencies

  • Strong project management abilities.
  • Well-organized and capable of working in high-administration environments.
  • Collaborative team player with a pragmatic, solution-focused mindset.
  • Able to multitask and adapt to change in a dynamic work setting.
  • Excellent interpersonal and communication skills.
  • Fluent in English, both spoken and written.

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    Senior Application Engineer • Doha, Ad-Dawhah, Qatar