Coordinator - Patient Imaging

Key Role Accountabilities

Performs consistent quality scheduling of patients to all modalities in Radiology to meet the needs of the patient and physician. Consistently performs accurate Patient Identification practices, including proper PEARL record searches. Initiates and advocates decisions in the context of patient experience and patient-centered care – which impacts patients, families, and physicians. Involvement in pre-authorization and insurance verification during scheduling activities. Exceptional patient relations and communication in all telephone, email and / or face-to-face patient encounters to provide a superior 1st point of contact patient experience. Observes and maintains patient privacy and confidentiality at all times. Consistently performs the Patient Identification process, including patient wristbands and methodical implementation of the biometric system in Patient Identification practices. Performs accurate scheduling activities in assigned Radiology locations face-to-face, via telephone and by electronic methods. Shows ability and aptitude to function between modalities whilst maintaining proficient practice. Performs scheduling of patients for all assigned modalities and associated preconditions, including consideration of : Priorities and special needs; Equipment resource availability, static and mobile; Multidisciplinary staffing involvement; Advanced scheduling of multi-modality and multiphasic exams; Advanced scheduling of DI / Radiology exams under anesthesia. Coordinates surgical pre-operative, perioperative and interventional radiology procedure bookings with surgical scheduling team for pre-operative activities and pre-procedural resource availability. Identifies scheduling conflicts and adjusts schedule to best of ability. Escalates as appropriate to ensure resolution. On scheduling initiates insurance eligibility, when appropriate, which may require direct contact with financial counsellors and insurance authorization teams. Performs basic pre-registration tasks upon booking appointments. Creates orders in Cerner for externally referred-in patients, transcribing the information from the provided requisition form. Assists PACS Administrator, as scenario necessitates, to accurately copying patient imaging exams to CD / DVD from PACS for patient referral elsewhere. Assists and liaises with the Radiology Processing Officers in associated reception – basic registration duties as workload necessitates. Adheres to departmental and organizational policies, procedures and regulatory standards and requirements. Adheres to and promote compliance with the hospital’s radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident. Participation and compliance with quality improvement programs and competency assessment initiatives for Radiology services. Participates in mandatory training and actively practices continual professional development in alignment with professional development programs. All other duties within the scope of the position necessary for the Radiology services to run efficiently, as assigned. Adheres to standards as they appear in the Code of Conduct and Conflict of Interest policies. Adheres to and promotes Values. In view of the evolving needs and opportunities within this position may be required to perform other duties as assigned and reporting relationships may vary.

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