Department Manager

The Department Manager is responsible for overseeing the day-to-day operations of one department within a Big-Box format store that houses multiple departments. This role involves ensuring the smooth functioning of the department, driving sales, and maintaining key performance indicators (KPIs) aligned with the overall store objectives. The Department Manager also plays a crucial role in mentoring the team, ensuring high levels of customer satisfaction, and optimizing departmental performance through tracking and continuous improvement.

Key Responsibility :

Department Oversight & Operations

• Oversee the overall performance of the assigned department within a large-format store, ensuring operational excellence.
• Manage daily operations, ensuring adherence to company policies and standards across stock management, sales, and customer service.
• Ensure the department consistently achieves key store KPIs, such as sales targets, conversion rates, customer satisfaction scores, and stock loss prevention.
• Collaborate with other department managers and the Store Manager to ensure alignment with store-wide objectives.

Tracking & Reporting of KPIs

Operational Efficiency & Inventory Management

Security & Safety Compliance

Desired Experience :

The ideal candidate should have 3-4 years of experience in a retail environment, preferably in a big-box or large-format store . Strong leadership abilities, proven success in managing KPIs, and a talent for mentoring and developing teams are essential. Experience in inventory management and visual merchandising is highly desirable.

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