Merchant Success Consultant - Qatar

About Tap Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple unified payment experiences. We need exceptional talent to help us on this journey.

The Business Team Like getting paid to drink coffee think big and hang out with exciting businesses Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth and most importantly get the results they need. Then you might want to consider joining our overcaffeinated business team who are the heartbeat of Tap Payments.

As a Tapster you will :

Partner with the business team to provide preclose consulting for the customer to manage expectations.

Serve as a liaison for integration and any future technical conversations for merchants.

Understand and anticipate the customers business needs and configure their account settings while ensuring a smooth activation process.

Ensure customers data is successfully ingested

Identify any customer cancellation / churn risks

Collaborate regularly with Sales Product Engineering Finance and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction

Be competent in technical discussions around APIs and plugins supporting merchants with integrations and technical requests

Carry out other duties as assigned based on the demands of the business and growth of the role

What you will bring to the party :

12 years of rolespecific experience in Financial Services / Fintech / HighGrowth Startups

Preferred degree but realworld experience is also accepted.

Ability to establish credibility and internal relationships

Understanding of client / merchant / stakeholder care

Awareness of how your role supports the business

Enthusiasm for working in a growing fintech

Ability to work in a team and follow daily tasks

Skills and knowledge to actively participate in meetings

Ability to deliver work on time

Positive attitude and productive under pressure

Problemsolving and quickthinking skills

Ability to organize information and ask relevant questions

Strong communication skills in English with a preference for Arabic language ability

Are you ready to shape the future of payments in MENA

Full Time

years

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