Talent.com
No longer accepting applications
Desktop Support Technician

Desktop Support Technician

Management Solutions International MSIQatar
4 days ago
Job description

Min Requirements

Completion of Secondary 12 years) education plus 23 years of formal training leading to a certificate computer science subject.

  • Experience : Minimum 5 years’ experience in relevant areas with preferred experience in oil & gas sector.
  • Good interpersonal skills and must have experience of working with a multinational workforce.
  • Professional Certifications : Must have taken relevant technical trainings / certifications in specific area (Ex  : Microsoft Certification for Operating Systems, CompTIA A, CompTIA Network etc).
  • Must be fluent in written and spoken English.
  • Details job responsibilities to be provided at the time of CV request.

Roles and Responsibilities

Provide first and second level support through call center or onsite for all IT services.

  • Perform troubleshooting and diagnosis of issues reported by end users.
  • Escalate incidents to the next level when required support from Service Owners / SMEs.
  • Participate in trend analysis as required by Helpdesk Supervisor.
  • Participate in root cause analysis for problem resolutions.
  • Prepare configure and install end user computer equipment’s and peripherals based on the business demand.
  • Fulfil the end user’s IT requests for software installations, software configurations, hardware relocations and other business requirements.
  • Perform software deployments and patch management as required.
  • Participate in the end users computing projects for various IT initiatives.
  • Facilitate end user hardware and operating systems upgrades as and when necessary.
  • Contribute towards preparing end user communications, end user guide, software installation procedures etc.

    • Key Skills

    Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting.

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    #J-18808-Ljbffr

    Create a job alert for this search

    Technician • Qatar