Senior Associate Domain Support

Main Responsibilities A Shareholder Financial Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards Implements KPI s and best practices for Associate Domain Support Update system profiles periodically with the new enhancements upgrades Punctuality working extended hours as per the job requirement Compliance with turnaround time SLA Managing CRs TRS SARFs Install and validate endpoint agent installations but not limited to AntiVirus Ivanti S1 and Algorithm Applying patching and closure of vulnerabilities Antivirus installation Perform DR Simulation Perform Backup verifications Compliance with turnaround time SLA Managing CRs TRS SARFs Follow up Closely within the team and ensure that all GIS Agents are installed Promote cost consciousness and efficiency and enhance productivity to minimise cost avoid waste and optimise benefits for the bank Act within the limits of the powers delegated to the incumbent Comply with QNB IPMD requirements Manage and maintain one or multi system assign to Head of Domain Support following system Domains or assigned systems Domain 1 Microsoft infrastructure services e g Active Directory services Exchange SCOM Windows Servers components and relevant systems Domain 2 Microsoft applications services based on Net platforms e g QNB Workflow Inhouse MoveIT SFTP and relevant systems Domain 3 Security infrastructure services e g Trelilx Endpoint defence Antivirus DLP FIM etc Ivanti Patch managements system and relevant systems Domain 4 Citrix infrastructure services e g Citrix XenApp Application publish Remote Access Citrix VDI and relevant systems Domain 5 Cloud infrastructure services e g Microsoft Azure cloud Google cloud and relevant systems B Customer Internal External To assist customers in all their queries on Bank s product and seek solution to their requests Maintain activities in accordance with Service Level Agreements SLAs with internal departments units to achieve improvements in turnaround time Build and maintain strong effective relationships with related departments units to achieve the Group s objectives Provide timely accurate data to external internal Auditors Compliance Financial Control and Risk when required C Internal Processes Products Regulatory Oversee recruitment provide motivation guidance to employees and reinforce high standards concerning performance and adherence to the Bank s values and mission Provide support for application users including guidelines troubleshooting and maintenance D Learning Knowledge Proactively identify areas for professional development of self and undertake development activities Seek out opportunities to remain current with all developments in professional field Identify development opportunities and activities for staff and facilitate coach them to improve their effectives and prepare them to assume greater responsibilities Microsoft Technologies and relevant industrials Stay updated with the latest Microsoft technologies including operating systems applications and infrastructure components This involves keeping track of new releases updates and features introduced by Microsoft Training and Certifications e g Pursue relevant Microsoft certifications to enhance knowledge and credibility Certifications such as MCSA Microsoft Certified Solutions Associate and MCSE Microsoft Certified Solutions Expert validate expertise in specific Microsoft technologies SelfStudy Engage in selfstudy to deepen on understanding of Microsoft systems and technologies Explore online resources official documentation whitepapers and community forums to broaden knowledge base Training Programs Attend workshops webinars conferences and training programs specific to Microsoft technologies These events provide opportunities to learn from industry experts gain insights into best practices and network with peers in the field Knowledge Sharing Actively participate in knowledgesharing activities Contribute to internal documentation share troubleshooting tips and collaborate with colleagues to collectively enhance the teams knowledge and capabilities Microsoft Documentations Familiarize with Microsofts official documentation knowledge bases and support resources Microsoft provides comprehensive documentation for its products including detailed guides troubleshooting steps and best practices E Legal Regulatory and Risk Framework Responsibilities Comply with all applicable legal regulatory and internal compliance requirements including but not limited to Group Compliance Policies and Procedures AML CTF Sanctions Policy Data Protection Policy Fraud Control Policy Whistle Blowing Policy Conflict of Interest and Insider Dealing Policy Ensure systematic good outcomes for clients in accordance with Conduct Risk policy Support the framework of RCSA KRI Incident reporting and remediation as appropriate in accordance with the Operational Risk Management requirements Maintain appropriate knowledge to ensure full qualification to undertake the role Complete all mandatory training provided by the Bank attain and maintain the required levels of competence Attend mandatory internal and external seminars as instructed by the Bank F Other Overseeing and managing the system Domain support operations and related systems within the IT department to lead a team of Domain support Admins and ensure the efficient functioning of the QNB systems and infrastructure Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB Audit and Compliance functions and relevant Regulators Maintain high professional standards to uphold QNBs reputation and to strengthen its market leadership position All other ad hoc duties activities related to QNB that management might request from time to time Education and Experience Requirements Bachelor s degree preferably with a Major in Information Technology Computer science or related field of study At least 2 years of relevant experience preferably within a highly rated international bank