Key Account Manager

Overview

The Key Account Manager is responsible for managing relationships with high-value restaurant and cafe partners, ensuring their success and satisfaction. They act as senior business consultants, driving growth through strategic initiatives, effective communication, and leveraging Snoonu’s marketing and operational tools.

What You’ll Do

• Act as a liaison between Snoonu and high-value partners.
• Ensure partners receive the best offers and promotions.
• Convert brands to Snoonu Delivery and encourage the use of last-mile services.
• Update documents, share accurate data, and provide financial updates to finance.
• Perform data analysis and create presentations.
• Sell non-commission revenue services by promoting marketing tools and studio services.
• Design and execute campaigns based on market trends.
• Build and maintain strong relationships with decision-makers.
• Organise and participate in partner meetings, lunches, and events.
• Represent Snoonu in official channels and at events.
• Educate partners on operations, escalation processes, and business impact.
• Facilitate training sessions and provide materials to minimise cancellations.
• Negotiate and convince partners effectively and respectfully.
• Communicate professionally with all stakeholders and use WhatsApp Business for work communication.
• Track and report on partner performance and campaigns.
• Secure work data and prepare for fluctuations in orders.
• Provide regular updates to the Head of Partnership.
• Stay informed about market trends and competitor activities.
• Use market knowledge to provide insights to partners and suggest improvements.
• Lead and manage a team of Account Managers, providing guidance, support, and mentorship.
• Oversee the performance and development of Account Managers, fostering a motivated team environment.
• Collaborate with operations to resolve partner issues and with finance to ensure smooth financial processes.
• Share knowledge and techniques with the team.
• Handle cancellations and refund disputes.

The Magic You Bring

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with delivery, ride-hailing, and shopping — all in one place.

The Dream We’re Chasing

To be the first Qatari Super App that propels the region and its community through innovation and technology.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Perks & Worklife at Snoonu

Diversity & Giving Back

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life.

How to Apply

Let’s build the future together. Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed.

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