Hostess (Five-Star Hotel Restaurant Bar)

Overview

We're seeking a vibrant Hostess to join our team at the restaurant bar located within a five-star hotel. As a Hostess, you'll play an essential role in ensuring our guests enjoy a seamless and positive dining experience throughout their visit. Key Job Responsibilities

Offer a warm welcome to guests upon arrival, cultivating a hospitable atmosphere, and convey gratitude as they leave. Provide accurate wait times, efficiently handle waiting lists, reservations, and ensure they are organized and properly managed. Escort customers to their assigned dining or bar areas. Present menus and introduce the assigned Waiter / Waitress to assist guests. Coordinate with the wait staff regarding available seating options and special requests. Assist the wait staff as needed to ensure smooth service and guest satisfaction. Maintain cleanliness and tidiness of the reception area to uphold the restautrnant bar Attend to guests who require special attention, such as children or elderly patrons. Answer incoming calls and address customer queries in a polite and helpful manner. Consistently adhere to established standard operating procedures (SOPs) and comply with local regulations regarding food safety, health standards, and hygiene practices. Familairize one self to restaurat and bar menu and services. Process payments as Requirements and Skills

Minimum 3 years of previous work experience as a Host / Hostess, preferably in an upscale restaurant and bar. Strong understanding of restaurant etiquette. Proven experience in managing reservations and handling high volumes of guests. Demonstrable customer-service skills with a friendly and approachable demeanor. Exceptional communication skills both in-person and over the phone. Excellent organizational skills with the ability to multitask and oversee the entire dining and bar area. Flexibility to work shifts as required, including evenings, weekends, and holidays. Hospitality certification is a plus and demonstrates commitment to excellence in service.

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