JOB SUMMARY
Working as part of Radiology’s multi-disciplinary team, the Coordinator - Patient Imaging, under the direction of the Supervisor - Patient Imaging and Scheduling, provides excellent patient-focused care whilst performing accurate and timely scheduling activities at both the Out- and In-Patient Radiology sites for all modalities including complex DI / Radiology anesthesia scheduling. S / he provides courteous and efficient assistance for all patients, their families and other internal and external visitors / callers to Radiology. The scope and purpose are to provide frontline operational support to the clinical Radiology facility so that patients receive efficient and timely patient-centered care. The Coordinator - Patient Imaging performs basic reception / registration activities in support of the Radiology Processing Officer and may also perform other duties as assigned by the Supervisor - Patient Imaging and Scheduling.
Systems integral to Coordinator - Patient Imaging workflows may include :
- Cerner Scheduling System, including limited SurgiNet application
- Radnet application
- Cerner registration application
- Powerchart order entry
- Biometrics, including palm scanning technology
- Patient identification
- Insurance necessity and eligibility applications
- Capacity management patient transportation application
- IT hardware including document scanning and barcode reader equipment
KEY ROLE ACCOUNTABILITIES
Performs consistent quality scheduling of patients to all modalities in Radiology to meet the needs of the patient and physician.Consistently performs accurate Patient Identification practices, including proper PEARL record searches.Initiates and advocates decisions in the context of patient experience and patient-centered care – which impacts patients, families, and physicians.Involvement in pre-authorization and insurance verification during scheduling activitiesExceptional patient relations and communication in all telephone, email and / or face-to-face patient encounters to provide a superior 1st point of contact patient experience.Observes and maintains patient privacy and confidentiality at all times.Consistently performs the Patient Identification process, including patient wristbands and methodical implementation of the biometric system in Patient Identification practicesPerforms accurate scheduling activities in assigned Radiology locations face-to-face, via telephone and by electronic methods. Shows ability and aptitude to function between modalities whilst maintaining proficient practice.Performs scheduling of patients for all assigned modalities and associated preconditions, including consideration of :Priorities and special needs.
Equipment resource availability, static and mobileMultidisciplinary staffing involvementAdvanced scheduling of multi-modality and multiphasic examsAdvanced scheduling of DI / Radiology exams under anesthesiaCoordinates surgical pre-operative, perioperative and interventional radiology procedure bookings with surgical scheduling team for pre-operative activities and pre-procedural resource availability.Identifies scheduling conflicts and adjusts schedule to best of ability. Escalates as appropriate to ensure resolution.On scheduling initiates insurance eligibility, when appropriate, which may require direct contact with Sidra’s financial counselors and insurance authorization teamsPerforms basic pre-registration tasks upon booking appointments.Creates orders in Cerner for externally referred-in patients, transcribing the information from the provided requisition form.Assists PACS Administrator, as scenario necessitates, to accurately copying patient imaging exams to CD / DVD from PACS for patient referral elsewhereAssists and liaises with the Radiology Processing Officers in associated reception – basic registration duties as workload necessitates.Adheres to departmental and organizational policies, procedures and regulatory standards and requirements.Adheres to and promote compliance with the hospital’s radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident.Participation and compliance with quality improvement programs and competency assessment initiatives for Radiology services. Participates in mandatory training and actively practices continual professional development in alignment with Sidra’s professional development programs.All other duties within the scope of the position necessary for the Radiology services to run efficiently, as assigned.Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policiesAdheres to and promotes Sidra’s ValuesIn view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.
QUALIFICATIONS, EXPERIENCE AND SKILLS
ESSENTIAL PREFERRED
Education
Diploma GraduateHospitality training certificateExperience
2+ years combined frontline experience, encompassing customer service, scheduling, reception experience1+ years combined frontline experience encompassing data entry, customer- hospitality service, reception experience and / or scheduling experience in a healthcare settingWorking knowledge of Radiology DepartmentsPrevious exposure to Hospital Information Systems (HIS) and Radiology Information systems (RIS) advantageousCertification and Licensure
Completion of Certified Healthcare Access Associate - US(CHAA) certificationJob Specific Skills and Abilities
Ability to use complex computer systems and applications for the purpose of Registration and scheduling.Service excellenceEffective communicationAwareness of and familiarity with all radiology exams and procedures carried out within RadiologyProfessional appearance and demeanor.Proficiency with technical systemsExcellent verbal, written and oral communication skills.Strong organizational and time management skills with attention to detailMedical TerminologyProficiency with Microsoft Office suiteFluency in written and spoken EnglishFluency in spoken Arabic language would be beneficialSidra Medicine a healthy population is essential to a strong, prosperous society, and throughout 2020, Sidra continued to provide uninterrupted comprehensive specialist healthcare services for children and young people; and exceptional maternity, gynecology, and reproductive medical services for women, previously unavailable in Qatar and the region.” – H.H Sheikha Moza bint Nasser, Chairperson of Qatar Foundation
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