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Front Office Supervisor

AccorSwissôtel Corniche Park Towers Doha (Opening Dec 2025), Doha, Qatar

13 days ago

Job description

Company Description

Job Description

We are seeking a professional and customer-focused Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha, Qatar. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.

Manage and supervise front office staff to maintain high standards of guest satisfaction
Oversee check-in, check-out, and room change procedures, ensuring accurate data entry into hotel systems
Handle guest complaints, inquiries, and requests promptly and courteously
Conduct shift briefings to communicate hotel activities and operational requirements
Maintain cashier float and ensure accurate daily reporting of all financial transactions
Implement and monitor standard reservation procedures
Promote hotel services and loyalty programs to maximize revenue opportunities
Ensure the front desk area is clean, organized, and presentable at all times
Foster a collaborative work environment and mentor team members for professional growth
Stay updated on industry trends and implement innovative practices to enhance guest experiences

Qualifications

Minimum of 2-3 years of experience in hotel front office operations, with at least 2 years in a supervisory role

Excellent written and verbal communication skills in English; knowledge of Arabic is a plus

Strong leadership abilities with a proven track record of team management

Proficiency in hotel management software and property management systems

Exceptional customer service skills with a focus on guest satisfaction

Ability to work effectively in a fast-paced, multicultural environment

Strong problem-solving and decision-making skills

Detail-oriented with excellent organizational and time management abilities

Flexibility to work various shifts, including weekends and holidays

Knowledge of local culture and customs in Doha, Qatar

Demonstrated ability to handle high-pressure situations with professionalism and composure

Additional Information

Your team and working environment :

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.

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Front Office Supervisor • Swissôtel Corniche Park Towers Doha (Opening Dec 2025), Doha, Qatar