Greeter

We are looking for a courteous and professional Greeter to be the first point of contact for all customers visiting the branch. The role is responsible for creating a welcoming atmosphere, assisting clients with inquiries, and guiding them to the appropriate service counters or departments. The ideal candidate will represent the organization’s image through excellent communication, presentation, and customer service.

Key Responsibilities

• Welcome all customers and visitors courteously, ensuring a positive first impression.
• Identify client needs and guide them to the appropriate officer or department.
• Manage the customer queue system and maintain efficient branch traffic flow.
• Provide general information on services, products, and branch procedures.
• Assist clients in using self‑service or digital banking kiosks when required.
• Ensure the reception and waiting areas are organized, clean, and presentable.
• Handle VIP clients with care, ensuring personalized attention and confidentiality.
• Gather customer feedback and report common service issues to the supervisor.
• Support the branch team in maintaining high standards of customer experience.

Skills

Qualifications

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