Enterprise Cards and Payments

Responsibilities Advanced Technical Support Incident Leadership Provide Level 3 support for complex issues in card and payment systems e g transaction failures system outages integration errors Lead root cause analysis RCA for critical incidents implement permanent fixes and refine preventive measures Mentor junior support staff and oversee incident resolution to meet SLAs and minimize business impact System Optimization Governance Monitor and optimize performance of card management systems e g TSYS VisionPLUS payment gateways and digital wallets using tools like Splunk Dynatrace or New Relic Design and implement automation for repetitive tasks e g reconciliation alerting to enhance operational efficiency Manage upgrades patches and lifecycle management of payment applications in alignment with ITIL processes Compliance Risk Management Ensure systems comply with PCIDSS GDPR PSD2 and other regulatory industry standards Lead audits vulnerability assessments and remediation activities for card and payment platforms Implement security controls e g tokenization encryption to mitigate fraud and data breach risks Strategic Collaboration Stakeholder Management Partner with business units e g card operations risk management vendors and development teams to drive system enhancements and process improvements Translate business requirements into technical solutions ensuring alignment with enterprise architecture and security policies Document technical workflows governance protocols and disaster recovery plans for critical systems Innovation Continuous Improvement Stay ahead of industry trends e g contactless payments Open Banking APIs blockchain and propose technology upgrades Drive adoption of DevOps practices cloud migration AWS Azure and CI CD pipelines for payment systems