Restaurant Supervisor

Join the Raffles Hotels & Resorts team as a Restaurant Supervisor.

Company Description Raffles Hotels & Resorts is a member of the Accor network, which includes more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. We believe in the contributions of every individual and offer many opportunities for development and advancement. Our goal is to create a positive, memorable impact for our customers, colleagues and the planet, while embodying responsible hospitality. Become a Heartist® and carry your passion into a dynamic, fast‑moving environment.

Job Description As Restaurant Supervisor, you will play a key role in ensuring that our restaurant delivers a top‑tier dining experience in line with the luxury standards of both Raffles and Fairmont. You will assist the Restaurant Manager, lead the service team, and ensure every guest leaves satisfied.

Key Responsibilities

Supervise daily restaurant operations to ensure smooth service delivery and exceptional guest satisfaction.

Ensure that all team members provide warm, attentive, personalized service consistent with Raffles & Fairmont brand standards.

Support the Restaurant Manager in scheduling, training, mentoring and performance management of service staff.

Handle guest feedback and complaints professionally and timely, investigating issues and implementing corrective actions.

Coordinate with the culinary team to ensure accurate and timely food service, correct presentation, and menu knowledge.

Monitor the cleanliness, maintenance and presentation of the outlet, ensuring hygiene, safety and operational standards are maintained.

Maintain full knowledge of menu items, promotions, special events and wine / beverage lists; ensure team is equally knowledgeable.

Assist with inventory management, ordering of supplies, stock control as needed.

Lead by example—maintain grooming, appearance, service etiquette and teamwork to foster a high‑performing environment.

Qualifications

Minimum 2 years’ experience in a supervisory role within a luxury hotel and / or resort or fine‑dining restaurant.

Strong leadership, interpersonal and communication skills; able to motivate, train and develop a team.

Excellent command of English (both spoken and written); additional languages are an advantage.

Flexibility to work shifts including weekends, public holidays and busy periods.

Familiarity with POS systems (e.g., MICROS) is preferred.

Previous experience with international luxury service standards (Forbes, LQA) is a plus.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Hospitality

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