Sales Account Manager

JOB PURPOSE Generate the maximum amount of profitable sales and achieve the Division s sales targets coming from the assigned Customer account in order to ensure the Division meets the Revenues targets and objectives KEY RESULTS AREAS DELIVERABLES KEY ACTIVITIES 1 SALES TARGET Oversee the delivery of the Sales Targets as assigned by the Division in order to directly support the Division s achievement of its Revenue targets and objectives Conduct periodic visits to existing assigned Customers to explore potential opportunities to sell the Division s products solutions and services Conduct presentations proposals and provide samples to highlight the Division s products and solutions which will help in its promotion and sales to the Customer Carry out all Sales Process and Activities within the standards and guidelines as defined by the Division Conduct follow up visits to check on existing inquiries and quotation in order to close the sale Oversee the preparation of the Quotations for submission to the Customer ensuring the agreed cost terms and conditions have been accurately captured Close the sale with the customer including signing of the project contract receipt of local purchase order Build and maintain rapport with Customers expounding the benefits of the Division s solutions and service capabilities overcoming objections etc Be knowledgeable on all of the Division s products and solutions for better promotion to the Customers 2 PROFIT MARGIN Deliver the required overall profit margin for all sold products and solutions to meet the profitability objectives of the Division resulting to its continuous success Negotiate with Customers to maintain the required profit margin percentage assigned for the product solution Discuss with the Sales Manager on requested variation of the profit margin for the products as and when necessary to obtain better opportunities in the future that would offset the lower margin Meet with the Sales Manager and discuss the impact of the defined profit margin against current market pricing to ensure proper balance between meeting the sales against profit margin targets 3 CUSTOMER RELATIONSHIPS Serve as liaison in providing customer relationships within the Division in order to facilitate a better customer experience resulting to potential repeat orders Serve as the final contact point for Customers overseeing the timely communication of inquiries and issues to the concerned department people escalate to the Division Head as and when necessary to ensure resolution Liaise with the Customer on a regular basis during the course of the project or the delivery of the product solution to obtain comments and issues that can be forwarded to Technical Procurement Team Resolve Customer issues with Technical Procurement Teams as and when necessary escalate unresolved issues to the Sales Manager to ensure its timely resolution Keep customers informed of the progress of the delivery project execution and ensure that they are notified for any unexpected delays Respond to Customer inquiries on a timely basis 4 VENDOR LIAISON Conduct Vendor liaisons in order to obtain the support required in the successful sales and delivery to the Customer Liaise with the Vendor s to support the technical presentations for its products and solutions with the Customer in order to facilitate in the successful sale or awarding of the project Liaise with the Vendor in providing technical support to the Technical Department or customer during the execution of the project installation of the product line or solution Regularly meet with the vendors to develop and maintain relationships to facilitate timely support of the Division and Customer s needs 5 REPORT GENERATION Prepare Sales reports in order to ensure timely communication of the Sales activities status to the Sales Manager and Division Head for their reference and decision making Prepare Sales reports and activities on a periodic basis for submission to the Sales Manager for his review Ensure that the information details entered in the reports are accurate to ensure validity of the report Prepare other reports related to Sales as and when requested by the Sales Manager 6 AD HOC ACTIVITIES Carry out and accomplish other instructions or request from the Line Manager Carry out instructions or request relevant to his work on time and within the satisfaction of the requestor Serve as vacation replacement for certain activities and tasks as and when instructed Support other members of the team as and when requested