Duty Manager

Anticipate guest needs and handle guest inquiries in a helpful and attentive manner To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Minor Hotel properties Oversee the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Minor Hotels at all times Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis Proactive and innovative suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience Develop a close and harmonious working relationship with all hotel departments Conduct daily shift briefings meeting s and pass on all information to teammembers Qualifications Bachelors Degree in hospitality management business administration or a related field may be preferred 5 7 years experience in 45 star Hotel Skilled and professionally well familiar with all related company documentation and especially with the relevant Operational Standards for his her field of responsibility You will be redirected to the company website to apply for this position