Helpdesk Technician

The Helpdesk Technician is responsible for providing technical support and assistance to employees regarding hardware, software, and network-related issues. The role ensures smooth IT operations and prompt resolution of user problems.

Key Responsibilities

• Provide first-level technical support to users via phone, email, or in person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain computer systems, software, and applications.
• Manage user accounts, passwords, and access rights in Active Directory and other systems.
• Support network connectivity issues including LAN, Wi-Fi, and VPN.
• Log and track all service requests through the helpdesk ticketing system.
• Escalate unresolved issues to higher-level IT support or vendors as necessary.
• Assist in IT asset inventory management and documentation.
• Perform regular maintenance, updates, and backups as per IT policy.
• Provide basic user training on software applications and IT best practices.

Qualifications & Skills

Preferred Certifications (optional)

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