F&B Outlet Operations Lead - Guest Experience & Growth

As an Assistant Outlet Manager, you play a pivotal role in supporting the Head of Food & Beverage in the short and long-term planning and management of food & beverage operations. Your focus is on achieving customer satisfaction, delivering quality service, and meeting / exceeding financial goals.

Key Job Responsibilities :

Evaluate and analyze guest feedback regarding service, products, and promotions, collaborating with the Director of Food & Beverage / Food & Beverage Manager for continuous improvement. Supervise and coordinate training activities within the Food & Beverage Department in collaboration with the Learning and Development Department. Review and manage the weekly payroll and overtime sheets for all Food & Beverage outlets, ensuring compliance with established budgets. Provide guidance to outlet managers on operational requirements and uphold quality standards. Maintain a visible presence during peak service times, proactively addressing any operational challenges in the outlets. Collaborate with the Director of Food & Beverage / Food & Beverage Manager on various aspects, including reports, forecasts, budgets, marketing plans, festivals, and special promotions. Stay informed about competitive trends, new products, and legislative requirements in the industry. Uphold environmental, health, and safety standards in alignment with organizational policies. Adhere to the company’s environmental, health, and safety procedures and policies.

#J-18808-Ljbffr