Receptionist- Doha Airport

Overview

A Great Stay Starts at Premier Inn. Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar. In the UAE, Premier Inn hotels operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted industry awards, and we want you to help us add another award to our trophy cabinet.

Job Description

Your passion and energy will be evident as you welcome our guests and support them through their check-in and check-out procedures. Your down-to-earth manner will help you manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main Responsibilities Include

• Greet and welcome guests, visitors, and suppliers; answer telephone calls, providing a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information about promotions, room prices, activities and events in the surrounding area to give accurate information to guests.
• Ensure payments are made in accordance with cash handling procedures; process all reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area; maintain appropriate stock of supplies and reception stationery.
• Effectively communicate with all departments on guest requests and complaints for smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements

Benefits

We offer a competitive salary package, accommodation, transportation, medical health card which includes dental, air tickets, and hours which offer you a work-life balance.

Along with this we have many examples of how those who work with us have grown and developed their careers throughout our company. If you are committed and driven and want to develop into other areas, we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team. This is supported by strong company values. We employ people who not only believe in our values but also have the passion to live and breathe them, and always put the customer at the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We promote from within and strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the "I'm interested" button and join the team!

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