Food & Beverage Order Taker

1 week ago Be among the first 25 applicants

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

Report to work on scheduled time, wearing the proper uniform and nametag at all time.

To maintain a clean and safe work environment

To inform guests about all other hotel services and promotions upon request

To maintain good working relationships with all fellow colleagues

Keep an up-to-date knowledge of the menu, beverage list and wine list.

Maintain the telephone etiquette at all times.

Take guest orders accurately, honor all special requests.

Process pre ordered Meals.

Up sell orders

Give appropriate preparation and delivery times.

Enter guest orders in Micros POS

Communicate all incoming orders to servers properly.

Keep track of all incoming and outgoing orders on floor sheets.

Maintain an accurate balance of your bank.

Close checks accordingly upon return of servers.

Do courtesy call backs

Process Amenities

Handling guest inquiries and complaints.

Inform RC staff of guest check outs

Assist RC with checks

Run Shift end Micros reports

Pay out Tips and Gratuities

Drop cash payments

Assist with tray and table set ups if necessary

Assist with side work if necessary

Qualifications

Excellent communication and organizational skills (Fluent in English)

Must be responsible & reliable

Work well under pressure in a fast paced environment

Must be able to work well in a team environment

Previous F&B experience an asset, but not required

Previous Micros experience an asset, but not required (training provided)

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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