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Enterprise Customer Success Manager (French speaker)

Enterprise Customer Success Manager (French speaker)

CanonicalWorkFromHome, Ad-Dawhah, Qatar
30+ days ago
Job description

Overview

Enterprise Customer Success Manager (French speaker) role at Canonical. Remote-based in the EMEA region.

What you will do

  • Onboard new customers and introduce them to our products and support processes. Products include : Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
  • Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer\'s objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  • Lead a disciplined, weekly customer and business review process with cross-functional teams, identify blockers, and drive resolution with product and engineering teams.
  • Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes and people to improve customer satisfaction and retention.
  • Support customers through reactive ticket requests.
  • Create campaigns targeting multiple customers through digital touch-points and activities.

What we are looking for

  • Native French level required with excellent command of English
  • Minimum 5 years of work experience with a strong IT background, including exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
  • Excellent presentation skills with the ability to guide conversations about complex software
  • Experience building and improving internal processes while delivering projects on time
  • Strong team player able to interact with all departments and levels
  • Knowledge of agile methodologies

    • Preferred skills

  • Experience with Salesforce, Jira and CRMs

    • What we offer

  • Distributed remote work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review and performance-driven bonus
  • Additional benefits aligned with company values
  • Annual holiday leave; maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to meet colleagues
  • Travel upgrades for long-haul company events

    • About Canonical

    Canonical is a pioneering tech firm at the forefront of the global move to open source and the publisher of Ubuntu. We recruit on a global basis and set high standards for new hires. Canonical has been remote-first since 2004. We strive for excellence and continuous improvement.

    Equality and inclusion

    Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience and background is valued, and all applicants will receive fair consideration.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Software Development

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    Manager • WorkFromHome, Ad-Dawhah, Qatar