Body Shop Service Advisor

POSITION OVERVIEW Reports to Branch Bodyshop Manager / Service Reception Manager

Responsible for liaising with customers to ensure their requirements are met at a fair price in a timely manner and that they are advised of recommended additional work.

Responsible for promoting a professional and efficient service image and for promoting all services offered.

KEY RESULTS / ACCOUNTABILITIES EXPECTED FROM THE ROLE Greet customers and help interpret their needs. Where necessary seek technical advice from relevant personnel.

Ensure customers receive price estimates at the time of receipt of vehicle or before

Respond promptly to telephone queries from customers.

Liaise with customers of completion deadlines are unlikely to be met.

Liaise with Cashier to ensure due payment received prior to release of vehicle.

Ensure Reception area is maintained clean and tidy at all times.

Ensure all relevant information is clearly & correctly recorded on the Job Card.

Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by the technician

Interpret any pertinent warranties and ensure customers are aware of their rights.

Ensure customers vehicles are neatly parked in the designated areas.

Liaise with Bodyshop Manager to plan future appointments and ensure optimum shop loading.

Together with Bodyshop Manager manage customer appointment system.

Assist the parts department wherever possible to promote parts sales for repairs and with reducing dead stock levels.

Ensure compliance to DPR & other standards required by the company.

Perform other duties as assigned by immediate manager.

PREFERRED QUALIFICATIONS AND CHARACTERISTICS At least 2 years experience in a similar role and / or environment

Ability to understand and speak English

ADDITIONAL NOTES Working Hours : as per the Service Dept. Timings.

Key Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

GM Vehicles

Retail Sales

Tire Service

Automotive Repair

OSHA

Service Writing

Automotive Service

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 4000 - 4000

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