Customer service professional Qatar

Job Description

Linum Consult’s client is a major organisation in Qatar. They are seeking a Customer Service Manager to join their team in Qatar. RESPONSIBILITIES

• Overseeing daily operations of handling customer enquiries, calls, visits, request, and complaints
• Overseeing the drafting and distribution of written and verbal correspondence regarding customer enquiries and complaints
• Promoting and sharing customer service policies to the wider customer service team and ensuring that they always comply
• Partnering with IT to develop and maintaining a sophisticated database of existing and prospective customers
• Periodically measuring customer satisfaction and recommend solutions
• Overseeing customer call centre operations to ensure uninterrupted high standards of customer service delivery within budget
• Providing input for setting up cross-functional SLAs and ensuring the compliance of the Customer Service department RequirementsPROFILE
• Bachelor’s degree in Business Studies, Sales and Marketing, or similar field, ideally with an MBA or master’s qualification in a related subject
• 8-12 years’ experience in managing a customer services department in an organisation, preferably within the real estate industry
• Customer service centric mindset, with demonstrable experience in handling customer queries and complaints favourably
• Working knowledge of BPO operations for a small to mid-sized set up
• Good knowledge of Qatari culture, with a strong background of working in the country
• Excellent communication skills in spoken and written English and Arabic
• Due to our client’s ongoing commitment to Qatarization, our client’s first preference is to interview Qatari nationals for this opportunity.