100000006750.Senior Specialist, Digital Solutions & CX Design

Key Result Areas :

Deliver user journeys, prototypes, and solution designs that prioritise simplicity, accessibility, and scalability.

Ensure that all digital solutions reflect business requirements and QF strategic priorities.

Establish and apply design standards, usability principles, and accessibility guidelines.

Work closely with business analysts, project managers, and technical teams to embed user-centric design in delivery.

Identify opportunities to improve the user experience using emerging digital design methods and tools.

Translate business and user requirements into digital solution designs and user experience flows.

Produce wireframes, mock-ups, and prototypes to support solution validation and stakeholder engagement.

Conduct usability testing and refine designs based on user feedback and analytics.

Ensure solutions are designed for accessibility, scalability, and cross-platform compatibility.

Document design specifications for handover to development teams.

Work with enterprise architects to ensure alignment with QF’s digital standards and frameworks.

Promote design thinking and CX best practices within QFIT and across QF entities.

Contribute to lessons learned and improvement of digital delivery processes.

Other reasonable tasks as assigned by Supervisor

Minimum Knowledge, Skills & Experience :

Bachelor’s degree in Digital Design, Computer Science, Human-Computer Interaction, or related field. UX or CX certification (e.g. NN / g, BCS, or equivalent) desirable.

6-8 years of relevant full-time work experience in digital service design, CX / UX, or solution prototyping, preferably in large-scale IT or digital transformation environments.

Proficiency in design tools (e.g. Figma, Adobe XD, Sketch), prototyping methods, and usability testing techniques.

Strong knowledge of design thinking, service design methodologies, and accessibility standards.

Excellent ability to present designs and influence stakeholders at different levels.

Excellent oral and written communication skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage

Proficiency in MS Office applications

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