Customer Service

Main Duties To be the main point of contact person between the client and studio team employees ex photographers retouchers and others Inspect the studio and ensure that it s well prepare for before clients arrival including but not limited to inventory management equipment arrangement and instocking dress selections decorations and etc Manage studio bookings ensure appoints are booked without conflicts maximizing studio s capacity minimizing downtime between sessions Handle payments from customers prepare invoices accordingly Resolve and address any issues on spot handle any complaints or dissatisfactions from clients with professionalism and tact Coordinate with photographers and clients to schedule and confirm sessions Maintain client databases and ensure accurate recordkeeping Handle incoming and outgoing correspondence including emails and physical mail