Patient Experience Customer Service Officer

Job Summary To administer and support the patient life cycle to meet company’s objectives of profitability, patient satisfaction and stakeholder experience. To combine leadership skills with a desire to provide a positive customer experience to lead the customer success team. To organize and develop a way to measure how customers perceive the product and / or service the healthcare facility provides.

Job Responsibilities 1

Ensure that a positive patient / visitor experience is well maintained in the area.

Assist in planning, directing and overall coordination of Guest Relation services.

Interact directly with patients, families, visitors and staff on a daily basis.

Facilitate real time service recovery as it directly connects to the patient and their family.

Coordinate and maintain staff competency in the area of bereavement and family and patient centered care.

Serve as a bereavement resource while on duty.

In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty.

Job Responsibilities 2

Oversee the day-to-day customer operations to ensure delightful customer experience at all stages of the customer engagement.

Assist the Director in establishing coordination with the internal teams to deliver seamless customer service.

Assist the Director in establishing value generating business partnerships.

Oversee the day-to-day partner operations to ensure fruitful partner experience.

Job Knowledge & Skills

Strong Knowledge of the Healthcare industry

Ability to analyse data in an accurate and time efficient manner

Understanding of confidentiality and safeguarding procedures

Excellent customer service and the ability to communicate efficiently

Interested in skills training and development

Good at problem solving and multi-tasking

Professional, flexible, and positive

Willingness to work as part of a team

Ability to work autonomously

Ability to work to a very high standard

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role

Job Experience Minimum 4 years of experience (required)

Experience work in healthcare facility (preferred)

Minimum 2 years in GCC (preferred)

Competencies

Resilience

Quality

Agility

Leadership

Front Desk Operations L2

Relationship Management L2

Adminstrative Services L2

Root Cause Analysis & Problem Solving L2

Problem-solving L2

Education

Bachelor's Degree in any related field

#J-18808-Ljbffr