Senior Spa Therapist - Waldorf Astoria Lusail Doha

Overview Senior Spa Therapist - Waldorf Astoria Lusail Doha

Job Number : HOT0BYS7

Work Locations :

Waldorf Astoria Doha Lusail, Qatar Entertainment City, Doha, Plot No. LED-ENT / 01

A Senior Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tours of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing? As a Senior Spa Therapist, you are responsible for performing the following tasks to the highest standards :

Performing different types of massages, beauty treatments, and wellness therapies

Maintaining detailed records of massages, treatments, and therapies performed on each spa guest

Communicating with guests during massages to adjust massage techniques as required

Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use

Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed

Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor

Enquiring about guests' medical conditions and allergies before providing spa services

To ensure high standards of cleanliness in the department

To report any maintenance issues to Spa Director

Assist in all areas of the operations as requested by Spa Director

To be fully aware of current and future services offered by the hotel

To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses

Attending Hilton Trainings and monthly departmental meetings as required

Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and upsells retail

Accurately schedule all massage reservations, changes, confirms and cancel massage reservations

Accurately process all billing and posting for spa and retail services; report any overages and shortages to Spa Director

Accurately explain spa treatment menu and packages to guests

Greet and welcome all incoming and outgoing guests and staff in accordance to brand standards

Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms

Ensure proper cleanliness of locker room, lounge, steam / sauna room, prep room and restrooms

Ensure stocking of water and other beverages are set up and break down of beverage and fruit station

To ensure audio-visual equipment is well maintained and in good condition

To ensure high standards of cleanliness in the department

Provides courteous and efficient guest service from point of arrival through check out

Orient the guests through our Fitness facility, greets guests and provides personal guest service

EOE / AA / Disabled / Veterans

Schedule Full-time

Brand :

Waldorf Astoria Hotels & Resorts

Job : Spa, Health Club, Recreation

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