Reservations and Royal Services Agent

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Job Description

Position Summary :

The Reservations and Royal Services Agent will play a crucial role in delivering exceptional guest experiences at Raffles and Fairmont Doha. This position requires a highly organized, customer-oriented individual with excellent communication skills and a strong ability to multitask. The successful candidate will handle reservations, guest inquiries, and provide personalized services to ensure the highest level of satisfaction.

Key Responsibilities :

• Reservations Management :

Process and manage hotel room reservations efficiently and accurately.

Provide personalized assistance to guests before, during, and after their stay.

Maintain clear and effective communication with guests via phone, email, and in-person interactions.

Maintain accurate records of guest interactions and transactions.

Qualifications

Personal Attributes :

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