Technical Support EngineerMidis Group • Doha, Ad-Dawhah, Qatar
Technical Support Engineer
Midis Group • Doha, Ad-Dawhah, Qatar
2 days ago
Job descriptionHands own experience in Design Deploy LAN / WAN networks and very good knowledge in Cisco Wireless Technology Routers and switches Datacenter ACI Cisco DNA center SDWAN Firewalls ISE and Solar Winds Network Management Configuration Troubleshooting and should understand the network architecture design and deep understanding of networking protocols (e.g., Spanning-Tree, VPC, HSRP, BGP, OSPF, MPLS, QoS) CCIE / CCNP - Wireless, R&S
Job Title
Technical Support Engineer
Job Scope
The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.
Main Duties and Responsibilities
- Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
- Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needs
- Analyze technical issues based on defined support processes and procedures and report actions accordingly
- Attend to technical issues raised by partners and end users in a timely and efficient manner
- Maintain strong relationships with partners and customers
- Ensure constant and effective communication with assigned vendors securing full support on technical issues
- Assist in the presentation of effective POC / demo to partners / end users
- Respond to after-hours support queries during assigned rotations and elevate issues if needed
Position Requirements
Key Competencies
Education
Bachelor’s degree in Computer Science or any other related field
Experience
At least 3 years of relevant experience
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Technical Engineer • Doha, Ad-Dawhah, Qatar