Service Operations Manager

Service Operations Manager Job Summary The Service Operations Manager will be responsible for overseeing three key teams within our organization Customer Service Team Handles user signup activation and Level One technology assistance Technology Team 1 Manages voice and data services at a small campustype location including design installation provisioning operations and maintenance for inside and outside plant Dedicated Internet Access DIA Internet Managed Network Services and telephony services Technology Team 2 Responsible for connectivity and network services at a large campustype location including design installation provisioning operations and maintenance This is a hub location and this team also supports regional based teams by providing Help Desk Asset Management and Level 3 Network Support for said regional teams Requirements Bachelor s degree in Information Technology Telecommunications Business Administration or a related field Master s degree preferred In the absence of a degree greater experience may be accepted Minimum of 710 years of experience in a similar role with a strong background in service operations management Proven experience managing diverse teams and working with a diverse customer base Strong technical background in voice and data services connectivity and network services Excellent problemsolving skills with the ability to manage highstress situations effectively Exceptional communication and interpersonal skills with a focus on customer service Ability to work independently and make decisions in a fastpaced environment Strong organizational and time management skills What We Offer Competitive salary and benefits package Opportunities for professional growth and development A dynamic and inclusive work environment The chance to work with cuttingedge technology and a talented team Location Qatar