Department Head – Application Support

About the Role

Doha Bank is seeking a dynamic and experienced IT leader to head its Application Support division. This pivotal role oversees the performance, optimization, and strategic direction of key banking systems including Core Banking, Cards & Payments, Enterprise Channels, Business Applications, and the IT Service Desk. Responsibilities

As Department Head, you’ll lead a high-performing team to ensure seamless operations, drive innovation, and deliver best-in-class technology solutions aligned with business goals. You’ll collaborate across business units, IT teams, and external partners to enhance system reliability, user experience, and service delivery. Manage end-to-end application support across multiple banking platforms. Ensure timely resolution of incidents and service requests, with a focus on minimizing downtime. Monitor system performance and lead continuous improvement initiatives. Implement ITSM processes (incident, problem, and change management) and ensure SLA compliance. Lead root cause analysis and corrective actions to prevent recurring issues. Collaborate with stakeholders on project planning, resource alignment, and delivery. Stay current with regulatory changes and ensure compliance across IT applications. Guide the development of KPIs and performance metrics for the department. Foster strong relationships across business and IT to support strategic decision-making. Oversee project workflows, budgets, and testing phases to ensure timely, profitable outcomes. Qualifications & Experience Required

Bachelor’s degree in Computer Science, Information Systems, or related field. Minimum 15 years of experience in banking IT, with leadership in business applications. Proven expertise in managing enterprise software in financial environments. Strong command of agile, DevSecOps, and continuous integration methodologies. Deep understanding of banking systems and IT infrastructure. Required Skills

Leadership in business applications. Expertise in enterprise software management. Agile and DevSecOps methodologies. Preferred Skills

Experience in financial environments. Knowledge of IT infrastructure.

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