Stewarding Supervisor

Apply for the

Stewarding Supervisor

role at

Raffles Hotels & Resorts .

Company Description Raffles Hotels & Resorts is a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. We embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description Key Responsibilities Team Leadership & Supervision

Lead, coach, mentor, and motivate a large stewarding team

Ensure all stewarding staff arrive on time, properly groomed, and ready for their shifts

Assign workstations and tasks during line‑up / briefings (start of shift) and pass on necessary information about events / banquet orders

Conduct individual development discussions, performance reviews, and corrective action when needed

Provide training to kitchen stewards in all duties, including chemical usage, sanitation standards, equipment operation, etc.

Operational / Back‑of‑House Management

Supervise the cleaning, organization, and sanitation of kitchens, storage rooms, dishwashing areas, back‑of‑house hallways, loading docks, and equipment

Oversee opening and closing tasks / checklists for stewarding shifts

Coordinate with culinary, banquet, and restaurant teams to ensure that stewarding support is aligned with service needs and event setups

Conduct regular inspections / walkthroughs with the Chief Steward / Assistant Steward to ensure compliance with cleanliness, equipment condition, storage, and sanitation standards

Manage inventory : chemicals, cleaning supplies, replacement equipment, etc.

Monitor breakage of items (china, glass, silverware) and remove chipped or damaged items from circulation

Ensure all equipment is working properly; report or coordinate maintenance / repair as needed

Health, Safety & Compliance

Enforce hygiene, sanitation, and food‑safety protocols, including local health regulations (e.g., HACCP) and the hotel standards

Ensure proper handling, storage, and use of cleaning chemicals

Maintain a safe working environment; enforce safety rules, proper use of PPE, correct chemical dilution, etc.

Take part in or lead health & safety / hygiene inspections, pest control measures if needed

Ensure compliance with environmental / waste management policies (garbage removal, recycling) as per hotel standards

Banquet / Events Support

Review Banquet Event Orders (BEOs) to ensure stewarding requirements (china, glassware, silver, equipment) are met

Ensure timely set‑up and breakdown of banquet equipment in coordination with F&B / culinary teams

Maintain ready stock of items for special events; ensure storerooms are organized

Communication & Coordination

Facilitate inter‑departmental communication (e.g., with kitchen, F&B, events) to align on requirements, shifts, and inventory

Participate in departmental meetings, shift briefings, and operational planning

Maintain accurate records (logbooks, shift reports, inventory, breakage)

Staffing & Scheduling

Assist in roster planning / scheduling for stewarding teams to match demand (peak service times, banquet events)

Fill stewarding positions as needed (e.g., assign extra staff during high‑volume or events)

Provide shift handovers / pass‑offs (using logbooks or written reports) to next shift supervisor

Qualifications

Previous stewarding supervisory experience in a luxury hotel and / or resort

Ability to manage a large team, coach, and develop team members

Good understanding of cleaning chemicals, sanitation techniques, kitchen equipment, dishwashing machines, back‑of‑house workflows

Familiarity with food‑safety standards (HACCP), health regulation compliance

Good verbal and written communication (English), ability to coordinate with multiple departments

Able to oversee inventory, scheduling, event setup, and maintenance tasks

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Hospitality

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